Complete Customer Support Solution

Features that work

Everything your business needs to automate customer support across all major messaging platforms.

Customer Enquiries

MINA answers customer questions instantly and accurately, understanding context and providing helpful responses around the clock.

  • Instant responses
  • Context awareness
  • Multi-language support
  • 24/7 availability

Appointment Booking

Automatically schedule appointments, send reminders, and manage your calendar. Perfect for clinics, salons, and service businesses.

  • Auto-scheduling
  • Reminder notifications
  • Calendar sync
  • Rescheduling support

Payment Processing

Accept payments directly in chat. MINA sends payment links and confirms transactions automatically for seamless checkout.

  • In-chat payments
  • Payment links
  • Transaction tracking
  • Multiple methods

Shipping Coordination

Coordinate deliveries, provide tracking updates, and handle shipping inquiries. Keep customers informed every step of the way.

  • Order tracking
  • Delivery updates
  • Courier coordination
  • Status notifications

And so much more

Everything you need to deliver exceptional customer experiences

Multi-Platform

WhatsApp, Instagram, Facebook & more

Always On

24/7 customer support without breaks

Mobile Ready

Works perfectly on all devices

Team Dashboard

Monitor all conversations in one place

Instant Replies

Sub-3 second response times

Data Security

End-to-end encryption for all chats

Smart Handoff

Seamless transfer to human agents

Learning AI

Gets smarter with every conversation

Ready to automate your support?

Join businesses across Malaysia already using MINA to transform their customer experience.